SmartWheels is a complete GPS tracking system built for families and businesses. Using a plug-and-play OBD II device, it delivers real-time tracking, geofencing, trip history, alerts, reports, and mobile apps for convenient access.

Device rental: $20 (one-time). Service subscription: $12.95/month. Contact support for the best pricing.

Use the Compatibility Checker available on our website to confirm vehicle support.

No. The device has its own internal cellular connection (SIM). You can view data in the app from anywhere — you don't need a phone in the car.

SmartWheels uses AT&T and T‑Mobile 4G networks to send data to our servers.

No — the device does not act as a Wi‑Fi hotspot and does not use Wi‑Fi. It uses cellular networks to communicate.

No sound and no audio recording — SmartWheels only records driving and vehicle data via the OBD2 port.

No — the device only reads and reports data. It does not control vehicle systems.

Yes for EVs that have an OBD2 port. Most motorcycles do not have a standard OBD2 port, so they are often not supported.

SmartWheels currently supports the United States. If your country is not listed, contact support with your email and country and we will notify you if/when service becomes available.

Yes — mobile apps (iOS/Android) provide real-time tracking, trip history, geofences, alerts, reports, and vehicle management features.

We are in the process of getting insurance approval.

OBD = on-board diagnostics, the vehicle's diagnostic system. SmartWheels connects to the standardized OBDII port to read diagnostic trouble codes (DTCs) and other engine/vehicle data.

The device plugs into the vehicle's OBD2 port and is powered by that port while driving. When parked, the device monitors battery health and periodically checks in with servers.

Typically within 3 feet of the steering wheel under the dashboard above the gas or brake pedal. Reach under the dash to find the connector.

Most vehicles from 1996 onward with a standard OBDII connector are supported. The device IMEI is printed on the back of the device.

Yes — it's plug-and-play. When moved, the device detects the new vehicle via VIN and recalibrates. The system creates a vehicle profile automatically.

The device powers from the OBD-II port while connected and requires no separate charging. Connecting third‑party diagnostic devices to the OBD port is standard practice.

Yes — installation is plug-and-play: simply plug into the vehicle's OBDII port.

Without GPS the device cannot determine location or record trip data. GPS is also needed for the device's initial date/time on first startup.

Check the device LEDs: red = power, blue = GPS (solid when latched), green = network (solid when online). Also confirm vehicle data appears in the app/portal.

Improper installation may cause loose connection, data loss, false alerts, or excessive accelerometer readings. Try unplugging/replugging first and contact support if issues persist. Common causes: no cellular coverage, unplugged device, or GPS problems.

We continuously improve the platform (no client install required). We support modern browsers and mobile OS versions; updates are handled server-side and appear automatically.

Data is encrypted with SSL/TLS in transit. Access is controlled by the customer and audited. For full details, consult our security policy guide.

Yes — set speed limits in the app and receive alerts for violations. The map refreshes every 10 seconds in the browser; device update intervals may vary by driving behavior and device state.

Vehicle Care lets you set maintenance reminders (oil change, tire rotation, etc.). You will receive notifications when service is due.

Yes — a lifetime device warranty is provided for defects or malfunctions while you maintain an active subscription.

Yes — rented devices remain company property and must be returned within 30 days of cancellation. Shipping is prepaid by SmartWheels.

A $65 refundable device fee may be charged at cancellation. Return the device in good condition within 30 days to get the $65 refunded (processed within 3–5 business days). If not returned, the $65 becomes non-refundable.

We provide a free replacement for defective rented devices. Contact support to initiate replacement.

Ship to:

SmartWheels GPS Inc.
295 East Swedesford Rd.
Suite 341
Wayne, PA 19087

Contact SmartWheels Customer Support to cancel. Your subscription officially ends only after the device is returned and checked in; until then billing continues.

Usually non-refundable unless you never activated the subscription or used the device.

Toll-free: +1 (888) 246-2120
Email: support@smartwheelsgps.com