Frequently Asked Questions

Find the answers to all your Smartwheels questions

General

What is SmartWheels?

SmartWheels GPS is a vehicle tracking and driver monitoring platform designed for both families and businesses. It helps users track vehicles in real time, monitor driving behavior, receive safety alerts, view trip history, and manage multiple vehicles through a mobile or desktop app

How much do SmartWheels solutions cost?

Please visit our pricing page for detailed pricing information. 

Does a cellular device need to be in the vehicle for SmartWheels solutions to work?

No. Each SmartWheels device uses its own unique tracking technology to stay connected and provide location updates through the app.

Do SmartWheels solutions have Wi‑Fi capabilities?

No the solutions do not act as a Wi‑Fi hotspot and does not use Wi‑Fi. 

What countries are supported?

Currently, SmartWheelsis only available in mainland US.

Is there a mobile app and what features are available?

Yes, the SmartWheels GPS app(iOS/Android) provides real-time tracking, trip history, geofences, alerts, reports, and much more. 

Are these trackers insurance approved?

We are in the process of getting insurance approval.

Device

What is the SmartWheels Magnetic GPS Tracker?

The SmartWheels Magnetic GPS Tracker is a compact real-time tracking device designed for vehicles, trailers, equipment, and valuable assets. Magnetic trackers are more hidden/flexible and need occasional recharging

What are the SmartWheels Tags?

SmartWheels Tags are lightweight everyday tracking devices made for vehicles.

Where should I place the Magnetic GPS Tracker for best tracking results?

Place the Magnetic GPS Tracker securely on any surface with minimal obstruction for optimal signal and tracking performance. All our Magnetic GPS trackers come with SIM (included)

How is the SmartWheels Magnetic GPS Tracker powered and charged?

The SmartWheels Magnetic GPS Tracker is rechargeable using the Type-C charging cable included in the box.

How long does the battery last on SmartWheels trackers?

The SmartWheels Tags updates its location every hour and offers up to 12 months of battery life under normal use. 

The SmartWheels Magnetic GPS Tracker is rechargeable and provides much more frequent updates, as often as every 10-30 seconds while driving. Battery life varies based on driving time and tracking activity, ranging from approximately 1 week to up to 12 months. 

Can I move my SmartWheels tracker between vehicles or belongings?

Yes. SmartWheels trackers are portable and can be moved between vehicles, equipment, trailers, valuables, and other belongings. 

If you're using the SmartWheels Drive for vehicle monitoring, driver alerts, trip history, and driving insights, we recommend assigning the tracker to the vehicle being monitored for the most accurate reporting. 

Are SmartWheels trackers waterproof or weather-resistant?

Yes, SmartWheels trackers are designed to be water-resistant for reliable everyday use.

Can multiple family members access the trackers in the app?

Yes, multiple family members can access and monitor the trackers through the SmartWheels app.

Installation  

Kindly visit our getting started page for detailed videos and guides to help install our solutions.  

Software 

How often do you release updates? Is there anything to install?

We continuously improve our iOS/google apps.Users willneed to update their app periodically to enjoy upgraded experiences. We support modern browsers and mobile OS versions; updates are handled server-side and appear automatically.

Warranty 

Does the device come with a warranty? 

Yes! A lifetime warranty is provided for manufacturing defects while maintaining an active subscription.

Returns, Cancellations & Refunds 

What if the device is defective?

If you believe your device has a manufacturing defect, please contact SmartWheels Customer Support. Our team will troubleshoot and verify the issue. If a manufacturing defect is confirmed, we will provide a replacement device in accordance with our return policy.

Where should I send the device?

If SmartWheels confirms a manufacturing defect, we will provide a prepaid return shipping label and replacement instructions for eligible website orders. Please do not return devices without first contacting Customer Support and receiving return authorization.

Sales & Product Questions 

Which SmartWheels tracker is best for teen driver monitoring?

For teen driver monitoring, we recommend the SmartWheels Tags. It provides near real-time location updates, trip history, route tracking, and driving visibility through SmartWheels Drive making it ideal for monitoring driving habits and vehicle usage.

How do the SmartWheels trackers compare?

Compare all SmartWheels trackers, features, update frequencies, and battery life here: pricing page

What coverage and connectivity does SmartWheels use?

SmartWheels GPS Trackers use nationwide 4G LTE cellular connectivity to provide location updates across the United States. SmartWheels devices are not limited by phone proximity and can continue reporting location even when the tracked item is miles away.

What SmartWheels features are most useful for small fleets?

Small businesses and fleet owners use SmartWheels for:

  • Real-time vehicle location monitoring  
  • Trip history and route playback  
  • Driver activity visibility  
  • Vehicle utilization tracking  
  • Asset and equipment tracking  
  • Theft recovery support  
  • Easy deployment with no complex installation  
  • Centralized monitoring through the SmartWheels GPS App

These features help small fleets improve visibility, accountability, and operational efficiency without expensive fleet management systems.

Support 

How do I cancel my subscription and when does it end?

You can cancel your subscription at any time through the SmartWheels GPS App or by contacting Customer Support at support@smartwheelsgps.com.

Cancellation stops future subscription renewals. Subscription fees already paid are non-refundable, and device purchases are not eligible for return or refund except in cases of verified manufacturing defects covered under our policy.

What is the Customer Care number and email?

Toll-free: +1 (888) 246-2120
Email: support@smartwheelsgps.com