Return, Cancellation & Refund Policies

1. Activation Fee Policy

• Customers pay a $20 activation fee at the time of purchase.
• This fee is non-refundable, except when:
  • The customer never activated the subscription, AND
  • The device was never used.

2. Subscription & Cancellation

• Service is a monthly, no-contract subscription.
• Customers can cancel anytime.
• For Cancellation customer need to contact the Support team
• If cancelled, subscription billing stops immediately.
• SmartWheels may reach out to customers to better understand and address their reasons for cancellation.

3. Device Return Policy

• Customers must return the device within 30 days of cancellation.
• Return shipping: Free for customers (both ways).
• Return Address: Smartwheels GPS Inc.
  295 East Swedesford Rd.
  Suite 341
  Wayne, PA 19087

4. Device Non-Return Policy

• A refundable device fee of $65 will be charged upfront at the time of cancellation.
• If the device is returned within 30 days, the fee will be refunded in full.
• If the device is not returned within 30 days, the upfront fee will non-refundable.

5. Refund Window (Device & Subscription)

• No refund on subscription fees
• No refunds once subscription service has started.

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