Terms and Conditions

If you do not agree with these Terms, please do not use the Services.

The Services are designed for individuals, families, businesses, and organizations that monitor vehicles, assets, equipment, or authorized drivers.

You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and privacy requirements in your jurisdiction.

By using the Services, you represent that you have the legal authority to monitor and collect data relating to any vehicle, asset, or driver connected to your account.

• SmartWheels Drive App:A smartphone-based solution that provides:
• Trip tracking
• Driving behavior insights
• Driver safety scoring
• Location history
• Geo-fence notifications
• Driving reports and analytics
• SmartWheels Magnetic GPS Tracker: A rechargeable GPS tracking device designed for vehicles, trailers, equipment, tools, boats, and other movable assets.
• SmartWheels Magnetic Tag: A compact GPS tracking device that provides location visibility, movement monitoring, and trip history for vehicles and assets.
• SmartWheels Regular Tag: A GPS tracking device designed for long-term vehicle and asset tracking applications.
• Mobile Applications & Dashboards: SmartWheels mobile and web platforms provide access to:
• Live and historical location information
• Trip history
• Alerts and notifications
• Geo-fencing features
• Reporting and analytics
• Device management tools
• All SmartWheels products and services operate under a subscription-based model.

Refunds are generally not provided for:

• Partial billing periods
• Unused subscriptions
• Unused features
• Failure to use the Services

To access the Services, you may be required to create an account.

You agree to:

• Provide accurate and complete information
• Maintain current account information
• Keep login credentials secure
• Notify SmartWheels of unauthorized account activity
• You are responsible for all activity that occurs under your account.

Customers are responsible for:

• Following installation instructions
• Maintaining device charge levels
• Using devices only for their intended purpose

Returns, exchanges, and warranty claims are governed by the SmartWheels Return Policy available on our website.

Improper installation, misuse, unauthorized modification, accidental damage, or neglect may void eligibility for warranty or replacement services.

• Properly installing and maintaining SmartWheels devices
• Keeping devices charged and operational
• Maintaining smartphone permissions required by the Drive App
• Ensuring adequate cellular and GPS coverage when possible
• Ensuring adequate cellular and GPS coverage when possible
• Complying with all applicable privacy and tracking laws
• Obtaining appropriate consent before monitoring another person, vehicle, or asset

You agree not to use SmartWheels products for unlawful surveillance, stalking, harassment, or any prohibited activity.

Drive App Permissions:

To provide trip tracking and driving insights, the SmartWheels Drive App may request access to:

• Location services (including background location access)
• Motion and activity data
• Bluetooth access when applicable
• Push notifications
• Mobile device information required for functionality

Data Collected Through the Drive App

The Drive App may collect:

• GPS location information
• Trip history and route information
• Speed and movement data
• Driving behavior events
• Motion sensor information
• Device diagnostics and telemetry

Data Collected Through Tracking Devices

SmartWheels tracking devices may collect:

• GPS location data
• Movement and trip history
• Device status information
• Battery level information
• Cellular connectivity information
• Device diagnostics

How Data Is Used

Collected information may be used for:

• Vehicle and asset tracking
• Trip analysis and reporting
• Driver safety insights
• Geo-fence alerts
• Device management
• Customer support
• Product improvement
• Service optimization
• Analytics and reporting

SmartWheels does not sell personal information to third-party data brokers.

Data may be shared:

• With service providers supporting SmartWheels operations
• With insurance partners when authorized by you
• When required by law, court order, or legal process

While SmartWheels employs commercially reasonable security measures, no wireless, cellular, internet-based, or cloud-based system can be guaranteed completely secure.

8.1 Cellular Connectivity

Coverage limitations, carrier outages, congestion, or network restrictions may affect service performance.

8.2 GPS Availability

GPS accuracy and availability may be affected by:

• Buildings
• Parking garages
• Tunnels
• Weather conditions
• Signal interference
• Terrain
• Physical obstructions

Location updates may be delayed, inaccurate, or unavailable under such conditions.

8.3 Device Placement

The placement of a tracking device can affect signal reception, update frequency, and overall performance.

SmartWheels does not guarantee uninterrupted tracking under all installation conditions.

8.4 Device Power

Tracking devices depend on sufficient battery power.

Certain vehicles may fail to report required data such as ignition state, speed, or diagnostic parameters. SmartWheels does not guarantee compatibility with all vehicles and is not responsible for reduced functionality caused by platform limitations.

Once a device battery is depleted, tracking services may stop until the device is recharged or replaced.

8.5 Alerts & Notifications

Geo-fences, movement alerts, speed alerts, and other notifications are informational tools only.

Alert delivery may be affected by device status, network conditions, operating system restrictions, or user settings.

SmartWheels does not guarantee the delivery or timing of alerts.

8.6 Driving Insights & Scores

Driving scores, safety insights, and behavior reports are generated using automated analysis and predefined criteria.

These insights are intended for informational purposes only and should not be relied upon as legal, professional, insurance, or safety determinations.

8.7 Device Compatibility

Certain SmartWheels features require compatible smartphones, operating systems, and internet connectivity.

Functionality may vary between devices and platforms.

• Usage-based insurance programs
• Driver safety programs
• Fleet risk analysis
• Telematics-based discounts

Participation is voluntary unless otherwise agreed in writing.

SmartWheels does not make underwriting, pricing, or coverage decisions.

SmartWheels does not provide:

• Emergency dispatch
• Crash response
• Roadside assistance
• Medical assistance
• Law enforcement services

Users should contact appropriate emergency services when necessary.

You agree not to:

• Use the Services unlawfully
• Track individuals without proper authorization
• Interfere with the operation of the Services
• Attempt to gain unauthorized access to SmartWheels systems
• Reverse engineer hardware or software
• Circumvent security measures
• Use the Services to harass, stalk, threaten, or harm others

No ownership rights are transferred through the use of the Services.

Users may not reproduce, distribute, modify, or create derivative works without written permission.

SmartWheels may suspend or terminate access to the Services for:

• Non-payment
• Fraudulent activity
• Security concerns
• Violation of these Terms
• Misuse of the Services

SmartWheels makes no warranties regarding:

• Continuous service availability
• Accuracy of tracking data
• Accuracy of location information
• Accuracy of driving insights
• Fitness for a particular purpose

Use of the Services is at your own risk.

• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Lost business opportunities
• Loss of data
• Vehicle damage
• Asset loss
• Delayed or inaccurate location information

SmartWheels GPS, Inc.

• Email: support@smartwheelsgps.com
• Phone: (888) 246 2120